Support, Policies, and Contact

Privacy Policy

Effective Date: April 22, 2026
Last Updated: April 22, 2026

BeenThere (“we,” “us,” or “our”) operates the BeenThere mobile application, website (beentheretrips.com), and related services (the “Services”).

This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Scope

This Privacy Policy applies to personal information collected through the BeenThere mobile app, our website, customer support interactions, and any related services we provide.

2. Information We Collect

A. Information You Provide

We may collect:

• Email address and account login information
• Profile details you choose to provide
• Messages, feedback, or support requests
• Content you create or upload

B. Location Data (Important)

BeenThere is a location-based app, and we may collect:

• Precise GPS location (when enabled)
• Visit and movement data related to locations you interact with
• Location-based activity such as badges, stamps, rewards, and trips

This data is used to power core features of the app. Disabling location services may limit functionality.

C. Automatically Collected Information

We may collect:

• Device information (device type, OS, app version)
• IP address and general location
• Usage data (features used, actions taken, timestamps)
• Crash logs and performance data

D. Payments and Purchases

If you make purchases, we may collect:

• Transaction details
• Purchase history
• Subscription status

Payments are processed by third-party providers. We do not store full payment card details.

E. Advertising and Rewards

If you interact with ads, including rewarded ads, third-party partners may collect limited data to deliver ads, measure performance, and prevent fraud.

3. How We Use Information

We use information to:

• Provide and operate the Services
• Enable location-based features such as maps, visits, badges, and rewards
• Create and manage accounts
• Process purchases and rewards
• Improve app performance and user experience
• Detect fraud, abuse, and security issues
• Communicate with users
• Comply with legal obligations

4. Cookies and Tracking Technologies

We may use cookies, SDKs, and similar technologies for authentication, analytics, performance, saving preferences, and advertising where applicable.

You can control some tracking through your device or browser settings.

5. How We Share Information

We may share information with:

• Service providers such as hosting, analytics, payments, and support providers
• Advertising partners for ad delivery and measurement
• Legal authorities if required by law
• Business transfer parties in connection with a merger, acquisition, or sale

We do not sell your personal information for money.

6. Data Retention

We keep data only as long as necessary to provide the Services, maintain security, and meet legal obligations.

7. Data Security

We use reasonable safeguards to protect your information. However, no system is completely secure.

8. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate data
• Delete your data
• Request a copy of your data
• Opt out of certain data uses

To make a request, contact beenthere.reach@gmail.com.

9. U.S. Privacy Rights

If you live in certain U.S. states, including California, you may have additional rights under applicable laws. We do not discriminate against users for exercising their privacy rights.

10. International Users

Your information may be processed in the United States or other countries where data protection laws may differ.

11. Children’s Privacy

BeenThere is not intended for children under 13, and we do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy. Updates will be posted with a revised “Last Updated” date.

13. Contact

If you have questions, contact beenthere.reach@gmail.com.

Terms of Service

Effective Date: April 22, 2026
Last Updated: April 22, 2026

These Terms of Service (“Terms”) govern your use of BeenThere, including the mobile application, website (beentheretrips.com), and related services (the “Services”).

By using the Services, you agree to these Terms.

1. Eligibility and Accounts

• You must be at least 13 years old to use the Services.
• You agree to provide accurate account information and keep it updated.
• You are responsible for maintaining the security of your account and all activity under it.

2. Use of the Services

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for personal use.

You agree to use the Services only as intended and in compliance with all applicable laws.

3. Location-Based Features

BeenThere is a location-based service.

By using the app, you acknowledge that:

• Certain features rely on GPS and location data
• Disabling location access may limit functionality
• You are responsible for how and where you use the app

4. Prohibited Conduct

You agree not to:

• Violate any laws or regulations
• Attempt to hack, reverse engineer, or disrupt the Services
• Use fake GPS, spoofing tools, or manipulate location data
• Exploit bugs, rewards systems, or in-app economies
• Use bots, scripts, or automation without permission
• Harass, abuse, or harm other users
• Upload malicious or harmful content

5. User Content

If you submit content:

• You retain ownership of your content
• You grant us a worldwide, non-exclusive, royalty-free license to use it to operate and improve the Services
• You confirm you have the rights to share that content

6. Virtual Items, Rewards, and Purchases

BeenThere may include:

• Virtual currency
• Rewards and unlockables
• In-app purchases

You agree that:

• Virtual items have no real-world monetary value
• Purchases are final unless required by law
• We may modify or remove features at any time

7. Third-Party Services

The Services may rely on third parties, including payment processors, maps, analytics, or ads. We are not responsible for third-party services or their policies.

8. Suspension and Termination

We may suspend or terminate your access if you:

• Violate these Terms
• Attempt to cheat or exploit the system
• Pose a security or legal risk

We may remove accounts or data at our discretion where necessary.

9. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

We do not guarantee:

• Continuous availability
• Accuracy of location data
• Error-free operation

10. Limitation of Liability

To the maximum extent permitted by law, BeenThere will not be liable for indirect or consequential damages, loss of data, rewards, progress, profits, or revenue.

Total liability will not exceed $100 USD.

11. Indemnification

You agree to indemnify and hold harmless BeenThere from claims resulting from your use of the Services, your content, or your violation of these Terms.

12. Governing Law

These Terms are governed by the laws of the United States. Any disputes will be handled in appropriate courts within the United States.

13. Changes to These Terms

We may update these Terms at any time. Continued use of the Services means you accept the updated Terms.

14. Contact

For questions, contact beenthere.reach@gmail.com.

Delete Your BeenThere Account

This page explains how BeenThere users can request deletion of their account and associated data.

How to request account deletion

1. Email beenthere.reach@gmail.com .
2. Use the subject line: BeenThere Account Deletion Request.
3. Include the email address associated with your BeenThere account.

What will be deleted

When your deletion request is processed, we will delete your BeenThere account and associated personal data, including:

• Account profile information
• App activity tied to your account
• Location-based app records associated with your account
• User-submitted support messages tied to your account, where applicable

What may be retained

We may retain limited information when required for legal, security, fraud prevention, dispute resolution, or regulatory compliance purposes.

Retention period

We aim to process deletion requests within a reasonable period after verifying the request. Some limited retained data may be stored only for as long as legally required or reasonably necessary for security and compliance.

Questions

If you have questions about account deletion, contact beenthere.reach@gmail.com .

Help

For faster help, please use one of the email options above so your message starts with the right subject line.

• Bug reports: include your device, app version, and what happened
• Feature suggestions: include what you want and why it would help
• Account deletion: include the email tied to your account
• Support requests: include as much detail as possible

Email: beenthere.reach@gmail.com